Privacy Policy

Account details. Your name, email address and a salted password hash. We never store your password in readable form.

Business records you enter. Orders, customers (names, phone numbers, addresses), products and stock, couriers and shipments, and accounting entries. This is your organization’s data; you decide what to put in it.

Security and audit records. Sign-in events, changes made in the application, your IP address and browser description for each session. These support security and accountability.

Requests you send us. If you use the contact, plan or integration request form, we store the name, email, optional phone and company, and the message you write.

To provide the service, keep it secure, investigate abuse or errors, and reply to requests. We do not sell personal information and we do not use it for advertising.

Where your organization enters its customers’ details, your organization is responsible for having a proper basis to do so. Synectis processes that data on your organization’s behalf to run your account.

We use one session cookie to keep you signed in (HttpOnly, Secure, SameSite). The application also remembers your light or dark theme choice in your browser’s local storage. The public website sets no cookies, and it uses no third-party analytics, advertising or tracking scripts. Fonts are served from our own site.

The service runs on servers operated for SmartNET Technologies. Web traffic passes through a content-delivery and security proxy (Cloudflare), which handles requests to the site. We share information with others only to run the service or where the law requires it.

If your organization connects a store, courier or messaging provider, data you choose to exchange with that provider is governed by that provider’s terms. WhatsApp sending is currently switched off.

Access is controlled by roles enforced on the server, each organization’s records are isolated from others, passwords are hashed, sign-in is rate limited, and password-reset links are single-use and expire. Accounting and audit records are append-only. No system is completely secure, and we cannot promise absolute security.

We keep your information while your organization’s account is active. You can ask us to delete or correct information through the contact form. Accounting entries and the audit log are immutable by design to protect the integrity of financial records, so these may be retained, or anonymized where appropriate, rather than edited.

We may update this policy as the product changes; the date above shows the latest version. For privacy questions or requests, use the contact form.